I am loving my job more than I thought I would. I actually look forward to work. I enjoy the challenges, I enjoy the people I work with, I enjoy the newness of the company and, most of all, I enjoy that I actually do well without being bored. I didn't expect to stay this long nor to care about it this much when I first applied. I was expecting this to be traditional sales support role that involved running errands, ordering supplies, printing, filing, etc. This job falsely advertised its position. It's NOT sales support in the traditional sense. Which is probably why I enjoy it so much. So what on Earth do I do, you ask?

I work for Forex Capital Markets, a small growing firm that helps clients trade currencies. Instead of trading stocks forex traders are trading on the value of a certain currency against another. As with anything that is technology based, things go wrong either from a confused user learning to use the software or unforeseen technology issues. That's- ta-daa! -where I come in (well, my team I should say) to solve the mystery of happened and whether the client needs a credit. Some cases are relatively easy taking 15 or less to resolve, some are very complicated taking multiple sets of eyes from the most senior of staff. The team has gotten so good at expediting audit cases that the company is looking to expand our team into other areas around the company. For example, I get to sit with the QC team (quality control for the call center) for the next two weeks to see if/how we can get involved in helping them. And I'm looking forward to this- it's something I've never done before!

In other news, we're going to see Eddie Izzard live tomorrow. Yay! We're going with Dave, whose name is actually pronounced Daaaaaave!




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